Refund Policy
Return and Refund Policy – Emily Melbourne
At Emily Melbourne, we are committed to providing excellent service and a pleasant shopping experience for all our customers. Our return and refund policy has been carefully designed to ensure maximum satisfaction when certain conditions are met. Please read the following return and refund guidelines carefully.
100% Return Guarantee on New Products
We offer a 100% return guarantee on all new products, excluding promotional items. This guarantee does not apply to sale items.
No Refunds on Sale Items
Products purchased during a sale are non-refundable. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
The cost of returning items is the responsibility of the customer. Emily Melbourne does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.
Return Notification Period
Returns must be reported within 30 days of receiving the product. Returns reported after this period will not be accepted. Please respect this deadline to be eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please ensure that you have selected the correct size before purchasing.
100% Guarantee on Defective Products
We provide a full guarantee on all defective products. If a product has a manufacturing defect, it may be returned for a full refund or exchanged, depending on your preference.
Return Procedure
To initiate a return, please email info@emily-melbourne.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Emily Melbourne is committed to customer satisfaction. By following our return and refund policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or concerns, please contact our customer service team at info@emily-melbourne.com.